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FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

No, we regret we are unable to issue refunds online. Please speak to us in person at the Ticketing office or The Kelpies Visitor Centre.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTickets containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don’t have a printer…

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Is there wheelchair access?

Yes.

Can I purchase a ticket in-store or on the day?

If there are spaces available you can book on the day, but if we are full then you cannot. But you can book in store for another date.

How can I get in contact with you?

You can reach us:

                In person at the Visitor Centre or Ticketing Office.

                In person at our office, Suite 1A of the Falkirk Stadium

                Over the phone at 01324 590900

                By emailing kelpiestickets@thehelix.co.uk

Trouble with your purchase? Contact The Helix

kelpies.bookings@thehelix.co.uk 01324 590600

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.