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Terms & Conditions

Terms & Conditions

Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between The Helix and yourself.


Prices are inclusive of applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.

Prices displayed on the site are subject to change without notice.


Tours may be cancelled at short notice due to adverse weather or unforeseen circumstances. If this is the case we will offer an alternative date for your booking or a full refund if already paid.

Unfortunately we cannot issue any refunds for cancellations by customers.

Online Booking

Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Please bring along your booking reference number and/or email print out.

Prices are correct at time of going to press and are subject to change without notification.

Parking and accessibility

Coach and car parking is provided at The Kelpies Car Park within The Helix.

Car parking can be limited on busy days, so please allow enough time for parking before your toue and wherever possible reduce the amount of vehicles you are bringing to the site.

Please inform us of how you are arriving to allow us to make necessary arrangements.

There are 3 wheelchairs available for use free of charge for the tour and will be used at your own risk. Please be aware that the wheelchairs provided require help to push along. If you would like to reserve a wheelchair for your tour please inform us at the time of booking.

Please be aware that the tour requires walking and covers approximately 0.4km in total with frequent stops.


Please arrive 15 minutes prior to your booked time. Before children vacate their buses, the group leader is requested to check in for the tour; staff will assist you on arrival for check in and payment of your group.

Coaches and mini-buses may off-load students at the designated zone in front of the visitor building.

Please dress according to the weather conditions for outdoor activity.

Trouble with your purchase? Contact The Helix 01324 590600

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